Privacy policy

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Privacy Policy

At London City Air, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines the data we collect, how we use it, your rights regarding your personal data, and how you can contact us for any privacy-related concerns.

What Data We Collect

We collect information to provide better services to our users. The types of data we collect include:

Personal Identification Information: such as your name, email address, phone number, and postal address when you fill out forms or contact us.
Technical Data: including IP addresses, browser type, operating system, and device information automatically collected via cookies and log files.
Usage Data: information on how you use our website and interact with our services, enabling us to improve your experience.
Cookies and Tracking Technologies: to enhance site functionality and analyze site performance.

How We Use Data

The information we collect is used for the following purposes:

To provide, maintain, and improve our services and website.
To respond to your inquiries and provide customer support.
To send you important updates, notifications, and marketing communications where permitted.
To monitor and analyze usage and traffic patterns to enhance user experience.
To comply with legal obligations and protect against fraud or unauthorized activities.

Cookies

Our website uses cookies to improve your browsing experience. Cookies are small data files stored on your device that enable us to recognize your preferences and visit patterns.

Essential Cookies: Necessary for the operation of the website.
Performance Cookies: Help us analyze site usage to improve performance.
Functionality Cookies: Remember your choices, such as language preferences.

You can control or disable cookies through your browser settings; however, this may affect the functionality of certain parts of our website.

Third-Party Links

Our site may contain links to third-party websites, including social media platforms such as our Social/X page at https://x.com/LondonCityAir. We do not control the privacy practices of these external sites and encourage you to review their privacy policies when visiting them.

Data Security

We take appropriate technical and organizational measures to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

Encryption of sensitive information during transmission.
Regular security assessments and updates.
Access controls limiting data access to authorized personnel only.

Although we strive to protect your data, no method of electronic transmission or storage is 100% secure. Therefore, we cannot guarantee absolute security.

User Rights

You have certain rights regarding your personal data, including:

Right to Access: You may request a copy of the personal data we hold about you.
Right to Rectification: You can ask us to correct any inaccurate or incomplete data.
Right to Erasure: You may request deletion of your personal data, subject to legal obligations.
Right to Restrict Processing: You can request limitations on how we process your data.
Right to Data Portability: You may request your data in a structured, commonly used format.
Right to Object: You have the right to object to certain processing activities, including marketing communications.

To exercise any of these rights, please contact us using the information provided below.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Email: [email protected]
Phone: +44 20 7928 6644
Address: 75 Roupell St, Lambeth, London SE1 8SS, United Kingdom

We are committed to addressing your concerns promptly and transparently.